Email a person. That is the whole system.
No phone tree, no chatbot, no ticket that gets closed with a link to an article you already read. Every channel below is an actual mailbox that an actual engineer reads.
Technical support
[email protected]24 hours a day, seven days a week. First-reply target 12 minutes. Answered by engineers who can log into a switch, not a script reading from a decision tree.
Fastest route: open a ticket in the control panel, so your server is already attached.
Abuse reports
[email protected]Acknowledged within 24 hours, automated. Include timestamps with timezone, log excerpts and full headers — reports with evidence are actioned considerably faster than assertions.
CSAM reports are escalated immediately, outside normal queue handling, at any hour.
Security disclosure
[email protected]Report a vulnerability in our infrastructure or this website. We do not pursue researchers acting in good faith and we credit reporters who want it.
Encrypted mail is not live yet — read the section below before sending anything sensitive.
Sales and custom quotes
[email protected]Dedicated servers, GPU nodes, fleets above 20 instances, private cages, colocation and BGP arrangements. Quotes come back with real part numbers, usually within a business day.
No sales call required, and none will be suggested.
Encrypted contact, once there is a key to do it with.
The key has not been generated yet, so mail to every address above has transport encryption and nothing else — please do not send us anything you would not send in plain text. Advisories and the canary are unsigned for the same reason.
not published yet- Matrix
- #nimbusvps:matrix.org
- Telegram
- @nimbusvps
When one does appear, read the fingerprint against a keyserver copy as well before relying on it — on its own it is this server confirming its own account of itself. The same reasoning is why the file behind that button is written in English rather than dressed up as a key.
These answer most questions faster than we can.
FAQ
Buying, privacy, legal and technical questions, answered plainly.
Documentation
Setup, hardening, networking, backups, API and Terraform.
Status page
Live availability and incident history, if something looks wrong.